Key Responsibilities:
Provide first and second-line technical support to employees for hardware, software, and network issues.
Troubleshoot and resolve technical issues related to servers, desktops, laptops, printers, and other network devices.
Respond to support tickets in a timely and efficient manner, ensuring a high level of customer satisfaction.
Assist in maintaining IT asset inventory and managing software licenses.
Perform routine maintenance and updates on systems, including patching and upgrades.
Collaborate with cross-functional teams to improve IT processes and enhance service delivery.
Document technical processes and create user guides for common issues.
Contribute to IT projects and initiatives as needed.
Assistance during after-hours support on a need basis.
Stay updated with the latest technology trends and best practices in IT support.
Implement and maintain IT policies, perform regular IT audit’s
Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Minimum of 3 years of experience in IT support or a related role.
Proficient in Windows, MacOS, and Linux operating systems.
Experience with troubleshooting hardware and software issues.
Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP).
Knowledge of remote support tools and techniques.
Strong communication and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced environment.
Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
